Shipping Information
SHIPMENT METHOD AND CHARGE
We offer THREE shipping methods for our overseas customers:
1. EMS(Express Mail Service)※Fee Schedule
http://www.post.japanpost.jp/int/ems/index_en.html
2. ePacket (Air Mail for small packet)
http://www.post.japanpost.jp/int/service/epacket_en.html
For Rates and Delivery time:https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Starting October 1st, 2019 we will charge a 5 % shipping and handling fee on top of the existing EMS and e-Packet shipping fees.
Please note that ePacket shipping fees went up starting April 1st, 2021.
Please note that EMS insures the total value of the order,
however ePacket insures a maximum of 6,000 jpy and no more.
Furthermore, the EMS insurance fee will be added to the EMS
shipping fee for orders exceeding 20,000 jpy .
Both EMS and ePacket shipping charges depend on your destination
country and the total weight of your shipment.
Please note that the ePacket has a limitation in sizes (within Lx Wx H =90cm) and in weight (up to 2kg for a package).
3.DHL※Fee Schedule
https://www.dhl.com/global-en/home.html
As to the DHL shipping prices, it varies month to month due to fuel surcharge. Furthermore, starting March 31st 2020,
'Emergency Situation Surcharge' has been added to shipping costs due to the COVID-19 worldwide pandemic.
More information about this can be found on the DHL website:
https://www.dhl.com/en/important_information/covid_19.html
If all the ordered items are packed in a DHL plastic bag and weigh under 2000g, the price will be less expensive than an order in which all the items are packed in a cardboard box and weigh over 2000g. Insurance is not included, so if you would like to add insurance, please contact us.
《SIGNIFICANT NOTE for the shipping charge》
Shipping charges shown at checkout are based on estimated average weights for each of your ordered items, not their actual weights.
This company policy only applies to our closet child online shop;
https://www.closetchildonlineshop.com/ and does not apply
(※1) to our other shops such as closet child cd, dolly teria, ainahaina, and closet child men’s clothing.
Final and actual shipping charges are calculated after packing,determined by the actual weight of your package so actual shipping fees may be different from the shipping fee you paid at checkout.
Please be warned that if you choose ePacket shipping method and the actual package weight or dimension(※2) goes over ePacket limits, we are unable to ship the package.
If the weight is too heavy, you can change your order in the following three ways::
1. change the shipping method to EMS and pay the difference of the shipping cost.
2. remove items to make the package less than 2000g.
3. keep ePacket shipping method but divide the package into multiple packages and pay the additional shipping cost.
(※1) For our other shops, we ask our customers to pay a shipping deposit at the checkout. After we find out the actual and correct shipping fee, we will send the invoice for the additional shipping fee.
(※2) If the size is too big, there is no way to ship the package unless the big item is removed or changed to the EMS shipping method.