Shipping Information
SHIPMENT METHOD AND CHARGE
We offer two shipping methods for our overseas customers:
1. EMS(Express Mail Service)
http://www.post.japanpost.jp/int/ems/index_en.html
2. ePacket (Air Mail for small packet)
http://www.post.japanpost.jp/int/service/epacket_en.html
Please note that EMS insures the total value of the order,
however the ePacket insures maximum of 6,000 jpy and no more.
Furthermore, the EMS insurance fee will be added to the the EMS shipping fee
for the orders more than 20,000 jpy .
Both EMS and ePacket shipping charges depend on your destination country and the total weight of your shipment.
Please note that the ePacket has a limitation in sizes (within Lx Wx H =90cm) and in weight (up to 2kg of the packages).
Please make sure that you enter your country in the shipping information. Entering a wrong country or choosing any other country prevent the shipment from been delivered smoothly to you and if the shipment is returned to us, we will have to charge you an extra shipping fee.
《SIGNIFICANT NOTE for the shipping charge》
Shipping charges shown at checkout are based on estimated average weights for each of your ordered items, not their actual weights.
This company policy only applies to our closet child online shop;
https://www.closetchildonlineshop.com/ and does not apply
(※1) to our other shops such as closet child cd, dolly teria, ainahaina, and closet child men’s clothing.
Final and actual shipping charges are calculated after packing, determined by the actual weight of your package so actual shipping fees may be different from the shipping fee you paid at checkout.
Please be warned that if you choose ePacket shipping method and the actual package weight or dimension
(※2) goes over ePacket limits, we are unable to ship the package.
If the weight is too heavy, there are four ways to change the order:
1. change the shipping method to EMS and pay the difference of the shipping cost.
2. remove items to make the package less than 2000g.
3. keep ePacket shipping method but divide the package into multiple packages and
pay the additional shipping cost.
4. cancel the order.
(※1) For our other shops, we ask our customers to pay 1 jpy shipping fee as a deposit at the checkout. After we find out the actual and correct shipping fee, we will send the invoice for the additional shipping fee.
(※2) If the size is too big, there is no way to ship the package unless the big item is removed or change to EMS shipping method.