Shipping Information
SHIPMENT METHOD AND CHARGE
We offer two shipping methods for our overseas customers:
1. Express Mail Service (EMS)
http://www.post.japanpost.jp/int/ems/index_en.html
2. ePacket (Air Mail for small packet)
http://www.post.japanpost.jp/int/service/epacket_en.html
Please note that EMS insures the total value of the order, however the ePacket insures maximum of 6,000 jpy and no more.
Furthermore, the EMS insurance fee will be added to the the EMS shipping fee for the orders more than 20,000 jpy .
Both EMS and ePacket shipping charges depend on your destination country and the total estimated weight of your shipment. Please note that the ePacket has a limitation in sizes (within Lx Wx H =90cm) and in weight (up to 2kg of the packages).
Please make sure that you enter your country in the shipping information. Entering a wrong country or choosing any other country prevent the shipment from been delivered smoothly to you and if the shipment is returned to us, we will have to charge you an extra shipping fee.
For our clothing, accessories, and other articles, shipping charges will be determined based on the average weight of the item you are purchasing rather than the exact weight.
We ask customers' uderstanding and cooperation for the payment of the indicated fee for your order even though the actual shipping fee may be different from the shipping fee you have paid because of a discrepancy in weight.
SHIPMENT TIME AND TRACKING
After the package is dispatched it usually arrives three to ten business days.
We are not able to provide exact dates as to when your package will be delivered due to conditions outside our control. Other factors such as weekends, national holidays, and customs clearance, may extend shipping time.
Once the order has been shipped, we will send you an email informing about the tracking number. Please track your shipment at http://www.track-trace.com/post for EMS and http://www.post.japanpost.jp/int/service/epacket_en.html for ePacket
Please contact your local postal services operator when you need to get more detailed information.
For EMS operator please click: http://www.ems.post/operators
Please understand that we can not assist with changes in shipping address after your package is dispatched.
Customs and import duties
Applicable customs and import duties will be charged after the shipment reaches its destination country. These charges, if applicable must be paid separately by the recipient of the parcel.
For detailed information please contact your local customs office for current charges before you order.