Shipping Information
SHIPMENT METHOD AND CHARGE
We offer the following shipping methods for our overseas customers:
1. EMS(Express Mail Service)
http://www.post.japanpost.jp/int/ems/index_en.html
2. International Parcel Post Air
https://www.post.japanpost.jp/int/service/i_parcel_en.html
3. International Air Packet
https://www.post.japanpost.jp/service/send/oversea/list/delivery/airpacket_en.html
4. DHL
*Shipping by DHL is available ONLY for customers in the United States.
https://www.dhl.com/discover/en-jp/contact-us
DHL; direct delivery (personal delivery)
DHL; doorstep delivery (left outside)
Shipment Insurance
In the event of loss or damage to your shipments, the compensation is limited by the terms and conditions of carriage.
DHL offers Shipment Insurance and Extended Liability as optional services available to all customers.
For an additional charge of insuring your shipment is 2500JPY.
The insurance covers the actual value of your shipment in the unlikely event that it gets damaged or lost in our care.
* Check rates and delivery days: https://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
* a five percent charge is added to the shipping fees starting October 1st 2019
|
|
EMS |
International Parcel Post (Air) |
International Air Packet |
DHL ONLY for customers in the United States |
|
Maximum weight |
Up to 30 kg |
Up to 30 kg |
Up to 2 kg |
*Refer to the Website |
|
Maximum size |
Length + Circumference =300cm (The maximum length is 150cm) |
Length + Circumference =300cm (The maximum length is 150cm) |
Length + Width + Thickness = 90 cm (The maximum length is 60 cm.) |
*Refer to the Website |
|
Delivery Record |
Delivered in person (with signature) |
Delivered in person (with signature) |
No signature is required on delivery.(left outside or in mail boxes) |
direct delivery (personal delivery) or doorstep delivery (left outside) |
|
Maximum insurance compensation |
Up to 2,000,000 JPY |
Up to approx. 200,000 JPY |
None |
*Refer to the Website |
|
Tracking Service |
available |
available |
available |
available |
|
Fee *Refer to the fee schedule PDF |
*Refer to the fee schedule PDF |
*Refer to the fee schedule PDF |
*Refer to the fee schedule PDF |
*Refer to the Website |
|
Delivery time |
Approx. 3-7 days |
Approx. 5-18 days |
Approx. 2-3 weeks |
*Refer to the Website |
【SIGNIFICANT NOTE for the shipping charge】
Shipping charges shown at checkout are based on estimated average weights for each of your ordered items, not their actual weights.
This company policy only applies to our closet child online shop;
https://www.closetchildonlineshop.com/
It does not apply to our other stores, including closet child CD, Dolly Teria, Aina Haina, and closet child Men's Clothing.(※1)
Final and actual shipping charges are calculated after packing,determined by the actual weight of your package so actual shipping fees may be different from the shipping fee you paid at checkout.
Please note that if you choose International Air Packet shipping and the actual weight or dimensions of your packed order exceed the International Air Packet limits (※2), we will be unable to ship your order using this shipping method.
If the weight is to o heavy, you can change your order in the following three ways::
1. Change the shipping method to EMS and pay the difference in shipping costs.
2. Remove one or more items so that the total package weight is less than 2,000 g.
3. Keep the International Air Packet shipping method, but split your order into multiple packages and pay the additional shipping charges.
(※1) For our other shops, we ask our customers to pay a shipping deposit at the checkout. After we find out the actual and correct shipping fee, we will send the invoice for the additional shipping fee.
(※2) If your package exceeds the size limit for International Air Packet, it cannot be shipped using this shipping method. In this case, you will need to either remove the oversized item(s) from your order or change the shipping method to EMS.